How many PCs does your office have?
Are they all secure?
Do you have the time to check?
Just like the average household, today an average small business can often own more than ten computers. And with those increasing inventories comes an increasing demand for service, maintenance, upkeep and - most importantly - keeping them all secure.
As much as 60% of corporate data resides unprotected on PC desktops and laptops. (IDC analyst Cynthia Doyle, Business Continuity in 2002: It's Not Business as Usual, April 2002) Even back in 2002, surveys conducted found PCs to be infected at a rate of more than 10% each month. (ICSA Labs, 2002)
Security services firm TruSecure found that, even back in 2001,
...corporations were hit with a monthly average of 113 virus infections for every 1000 PCs they owned, according to the seventh annual survey of virus prevalence in the enterprise conducted by ICSA Labs, a division of security services firm TruSecure.
The most common effect of a virus infection, reported by 70 percent of respondents, was rendering a PC unavailable to the user, the study found. Sixty-nine percent of respondents said that viruses had cost productivity, while 37 percent reported loss of data due to viruses.
Whilst these figures are from several years ago, their impact does not decrease - viruses, improperly-configured machines and associated problems are the root causes for the majority of IT downtime for business. If anything, the percentage of users affected has increased. This is a serious matter, and it's why CustomMade has tailored a variety of solutions specifically to the needs of today's businesses.
Small businesses are particularly hard hit when their IT infrastructure develops problems, and often these problems can be quite difficult to resolve. So, we ensure sure that we come fully prepare for the majority of most situations, and we can react quickly to any unique situations which may require further investigation.
From small, single or double-machine configurations to entire networks of machines with dedicated servers and other hardware, we can handle it all - ensuring that your infrastructure is secure, robust enough to withstand future attempts at disruption by malicious software (and users!), and also perform any routine maintenance.
More importantly than anything else, CustomMade also understands the importance of fast turnaround for business, which is why we offer evening and weekend callout services, priced per day and per engineer, which will ensure that your infrastructure is ready to help make you money come the start of trading. We can also provide you with ongoing support over a period of months or years, bringing with it its own discount on the service price. Contact us for more information or to request our services for your business.
At present, on-site support and maintenance is only available in Birmingham and the surrounding area (although preparations are also being made to offer this service for businesses in the Wiltshire, Somerset and Plymouth regions.)
Our fixed price service list is below, or you can enquire about personalised solutions.
CustomMade Fixed Price Services
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We offer a variety of consultancy and support packages; you can subscribe on a monthly basis for guaranteed support across a variety of issues, or you can approach us on a one-off basis. This support is conducted via email or instant messenger after payment is received. Alternatively, we offer support via Skype (via Skype Prime), where you pay per minute. |
Remote Support |
£10 per hour |
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Via email or instant messenger |
Payment must be received before support will be provided. We use PayPal as our payment processor, and accept all forms of payment. |
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Remote Support via Skype |
£varies |
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Via Skype Prime |
We offer a selection of realtime support and consultancy during evenings and weekends through Skype. You can pay through Skype or directly through PayPal. See a list of services we offer via Skype |
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Contact us directly if you wish to personalise this package.
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From networking to PC repair, we can tackle anything and everything. Our OnSite service provides businesses with a flat-fee service for an entire weekend's work (up to a maximum of 12 hours per day, including travel time). Our competent technicians will listen to your problems, work with you to devise and implement a solution, and keep you informed every step of the way. Currently available in the Birmingham area only, Plymouth and Wiltshire regions coming soon. |
OnSite Evening |
£75 for five hours, after 6pm |
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Our base package |
Includes travel time and expenses. If you know your problem can be solved in a day, this is the best option. |
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OnSite Complete |
£300 per weekend per engineer |
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The best choice for larger businesses |
If you have a problem but you're not sure how complex it is, choose this. We'll come to your business, draw up a detailed plan of action and advise you then and there. Max of 12hrs per day including travel time. |
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OnSite Monthly |
£150 per month |
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12 hours of support per month |
If you don't have an urgent requirement for technical support, but still want to keep your business infrastructure in tip-top condition, this is your best choice. We come in on evenings or weekends, perform any required maintenance or updates, plus any other tasks, all outside office hours, helping to keep your business going. |
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Contact us directly if you wish to personalise any of these packages further.