CustomMade - bespoke solutions for business and home users

How many PCs does your house have?
Are they all secure?

More and more families are becoming multiple-computer households. A computer in the son's bedroom, one in the study or lounge... Maybe even one under the TV.

However, with the increasing ubiquity of computers comes another problem - not everybody's a PC expert, and you can often find your fairly new machine suddenly running a bit slower... Taking a few more minutes to load... Infected with a virus...

Suddenly one day, you've lost half of your files, your email is a bit 'wonky' and there's these popups that just won't go away, whatever you try.

This is where we step in: CustomMade's very own on-call geeks. Geeks were once the butt of many a joke... Today however, the geek is king. With the increasing emergence of computers and ever more complex electronic devices, there's no better time than now to be one. We take pride in our geek status.

So, if you ever have a problem with any of your computers, get in touch with us. We can offer you personalised, in-depth support to ensure that whatever problems you're having, you'll soon be up and running smoothly. Got spyware? No problem. Computer kicking up a strange error? We can help. Driver problems? We'll do our utmost to resolve them for you.

And, if you live in Birmingham or the surrounding area, you can also benefit from our fixed price, home IT support service (great if you have more complex issues).

You can rest assured knowing that once we're on the case, all your problems will be resolved as a matter of urgency. With over a decade of experience in building, installing, repairing and configuring PCs of all shapes and sizes, setting up wired or wireless networks and even providing professional security audits for your machines, CustomMade offers a broad range of personalised solutions.

Our fixed price service list is below, or you can enquire about personalised solutions.

CustomMade Fixed Price Services

CustomMade Home IT Support & Consultancy
We offer a variety of consultancy and support packages; you can subscribe on a monthly basis for guaranteed support across a variety of issues, or you can approach us on a one-off basis. This support is conducted via email or instant messenger after payment is received. Alternatively, we offer support via Skype (via Skype Prime), where you pay per minute.


Remote Support		£7.50 per hour
Via email or instant messenger		Payment must be received before support will be provided. We use PayPal as our payment processor, and accept all forms of payment.

Remote Support via Skype		£varies
Via Skype Prime		We offer a selection of realtime support and consultancy during evenings and weekends through Skype. You can pay through Skype or directly through PayPal. See a list of services we offer via Skype

CustomMade HouseCall Home IT Support & Consultancy
We come to your house! Any problems you have, we're equipped to deal with them. We can also help with setting up digital TV receivers, televisions, audio equipment or games consoles, and show you how too. Currently available in the Birmingham area only, more regions planned. The best times to book for a HouseCall are weekends, weekday evening service is currently extremely limited (from 7pm onwards).


HouseCall		£50 for 4hrs / £75 for 7hrs / £90 for 9hrs
Our most popular service		Includes travel time and expenses. The best solution if you have more than one PC that needs checking out.
HouseCall Select		£15 per hour
The a la carte option		If you have a problem but you're not sure how complex it is, choose this. We'll come to your house, check your machine out and advise you then and there. If the problem would take more than 6 hours to resolve, we would offer to switch your call to the fixed fee service.
HouseCall 48		£200 per weekend
One engineer, one weekend		A professional, weekend-long service in your home, offering repairs, maintenance, upgrades, security auditing... Even tutorials or demonstrations are available if you need a little guidance - we can do it all.